Privacy Policy

We may collect information you provide directly, and limited technical data generated when you browse the site.

• Account details: name, email, phone number and password when you register or update your profile.
• Shipping and billing details: delivery address, postal code and related contact fields for orders or samples.
• Inquiry and order content: products, quantities, notes and communication related to quotations.
• Technical data: IP address, browser type, device information and basic usage logs needed to operate and secure the site.

We use personal information only for legitimate business purposes related to our products and services.

• Process inquiries, quotations, orders, payments and shipments.
• Create and manage customer accounts, and provide order history and tracking.
• Respond to support requests and improve product documentation or website experience.
• Send transactional messages (order status, shipping updates). Marketing emails are sent only where permitted and can be opted out of.
• Detect fraud, abuse and technical issues; comply with applicable laws.

We use cookies and local storage to keep you signed in, remember cart / inquiry lists, and remember basic preferences. You can control cookies through your browser settings; disabling them may affect login, checkout or saved lists.

We do not sell your personal information. We may share data with service providers who help us operate the site and fulfill orders, under appropriate confidentiality obligations.

• Payment processors (when online payment is enabled).
• Logistics / courier partners for delivery and customs documentation.
• Hosting, email and analytics providers that support site operations.
• Authorities when required by law or to protect our legal rights.

We keep account, order and inquiry records for as long as needed to provide services, meet accounting / legal requirements, and resolve disputes. When data is no longer required, we delete or anonymize it where practicable.

We apply reasonable technical and organizational measures to protect personal data (access control, encrypted transport where applicable, and limited staff access). No method of transmission or storage is 100% secure; please use a strong unique password for your account.

As an international supplier, your information may be processed in countries other than your own. Where we transfer data across borders, we take steps consistent with applicable law to protect it.

Depending on your location, you may have rights to access, correct, delete or restrict certain personal data, or to object to specific processing. You can update many account fields in My Account, or contact us using the details below. We may need to verify your identity before fulfilling a request.

Our website and services are intended for business and adult customers. We do not knowingly collect personal information from children.

We may update this Privacy Policy from time to time. The “Last updated” date at the top will change when we do. Continued use of the site after changes means you accept the revised policy.

For privacy requests or questions about this policy, please contact us via the Contact page on this website.